Privacy Policy

Welcome to the official PhenQ website (the "Site"). At PhenQ, accessible from https://en-phenq.com/, one of our main priorities is the privacy and security of our visitors and customers. This Privacy Policy document contains comprehensive details regarding the types of information that is collected and recorded by PhenQ, and exactly how we utilize, share, and protect that data.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact our customer support team. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in PhenQ. This policy is not applicable to any information collected offline or via channels other than this website.

1. Consent and Acceptance

By accessing, browsing, or using our website, and by purchasing our natural weight management system, you hereby consent to our Privacy Policy and agree to its terms. If you do not agree with any part of this Privacy Policy, we politely ask that you do not use our website or services.

2. Information We Collect

When you interact with the PhenQ website, we collect various types of information to provide and improve our service to you. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Personal Data

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an account or make a purchase of PhenQ products through our secure checkout, we will ask for your contact and billing information. This includes items such as:

• First and Last Name
• Email Address
• Telephone Number
• Shipping and Billing Address (Street, City, State, Province, ZIP/Postal Code, Country)
• Payment processing details (Please note that credit card numbers are encrypted and processed securely via our 256-bit SSL payment gateways; we do not store your raw credit card data on our local servers).

Usage Data and Log Files

PhenQ follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and it is a standard part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information to ensure we are offering the best possible shopping experience.

3. How We Use Your Information

The data we collect from you is utilized in various ways to ensure that PhenQ operates smoothly and that you receive your weight management products efficiently. We use the information we collect in the following ways:

• To Provide and Maintain Our Services: Processing your orders, managing your subscriptions, and ensuring your PhenQ packages are delivered accurately to your specified shipping address.
• To Improve and Personalize Your Experience: Understanding how you use our website allows us to optimize the layout, content, and functionality of our site.
• To Communicate With You: We use your information to provide customer support, respond to your inquiries regarding ingredients, benefits, or shipping, and to send you important updates regarding your order status.
• Marketing and Promotions: With your permission, we may send you emails about our newest products, exclusive multi-buy discounts (such as our popular 2+1 Free or 3+2 Free packages), and other updates. You can opt-out of these communications at any time.
• Fraud Prevention: To find and prevent fraud, unauthorized transactions, and to maintain the absolute security of our checkout process.

4. Cookies and Web Beacons

Like any other modern e-commerce website, PhenQ uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

We use both Session Cookies (which expire once you close your web browser) and Persistent Cookies (which stay on your device until you delete them) to provide you with a more personal and interactive experience on our Site. This includes remembering the items you placed in your shopping cart so you do not lose them if you navigate away from the page.

5. Third-Party Privacy Policies and Data Sharing

PhenQ does not sell, trade, or rent your personally identifiable information to others. We may share generic aggregated demographic information not linked to any personally identifiable information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys, processing payments securely, and handling order fulfillment and shipping. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

PhenQ's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

6. Data Security and Retention

The security of your Personal Information is incredibly important to us. PhenQ employs industry-standard 256-bit SSL (Secure Socket Layer) encryption to protect the transmission of your data during the checkout process. While we strive to use commercially acceptable means to protect your Personal Data, we must remind you that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax or commercial laws), resolve disputes, and enforce our legal agreements and policies.

7. CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the California Consumer Privacy Act (CCPA), among other rights, California consumers have the right to:

• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us immediately.

8. GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights under the General Data Protection Regulation (GDPR). Every user residing in the European Economic Area (EEA) is entitled to the following:

• The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request under the GDPR, we have one month to respond to you. Please contact our support team to exercise any of these rights.

9. Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

PhenQ products are intended for adult use only. We do not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our secure records.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in legal requirements, our business practices, or technological advancements. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the PhenQ website following the posting of any updates constitutes your acceptance of those changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, the practices of this site, or your dealings with the PhenQ official website, please do not hesitate to contact our dedicated customer support team.

You can reach out to us at any time, and we will do our utmost to assist you on your weight loss journey and ensure your personal data remains completely secure.